Terms of Service

1. Service Provider

Reiska is a SaaS service for Finnish small construction contractors, provided by CruzIT Oy (Business ID 3009990-2). Contact: info@reiska.app.

2. Use of the Service

Reiska Pro is intended for businesses and self-employed professionals (sole traders, limited companies, partnerships, etc.). The service is not intended for consumer use, and the provisions of the Finnish Consumer Protection Act (38/1978) do not apply to this agreement pursuant to Chapter 1, Section 4 of the Act.

Reiska may be used lawfully for your own professional quoting process, site journal maintenance, additional work order management, handover document creation, and customer-specific document sharing.

The user is responsible for ensuring that they have the right to process the customer and site data entered into Reiska, and that they comply with applicable data protection legislation.

3. Subscription and Billing

Reiska Pro costs €39/month (VAT 25.5%). The subscription renews monthly. You can cancel your subscription at any time via the self-service page at reiska.app/app/asetukset or by emailing info@reiska.app. Cancellation takes effect at the end of the current billing period. Pro features remain available until that date.

The 30-day free trial ends automatically without charge unless you continue the subscription. You can also cancel the trial at any time.

3.1 Refund Policy

Reiska Pro is a digital subscription service to which you gain access immediately after payment. All sales are final and non-refundable, except as noted below.

Technical issues: If Reiska Pro fails to function as intended for more than 7 consecutive days due to issues caused by the provider (server outage, major bug, login issue, etc.), please contact info@reiska.app within 30 days of the affected billing period. We will review your case and may provide a partial or full refund at our discretion.

4. Content and Intellectual Property

The user owns the content they enter into the service (quotes, photos, journal entries, additional work orders). CruzIT Oy does not use the user's content for its own purposes without explicit consent.

The Reiska application's software code, user interface, trademark, and content are the property of CruzIT Oy.

5. Use of AI

Reiska uses Anthropic Claude and OpenAI Whisper AI services for structuring text and transcribing voice dictations. Details can be found on the AI Disclosure page.

AI results are always suggestions that the user reviews and approves themselves. Reiska is not responsible for AI errors or incorrect decisions — the user is responsible for the final content.

AI model development: Anonymized quotes, journal entries, and dictation transcripts are used to train Reiska's own AI model. Enabled by default — you can disable this in the web portal settings at any time.

Anonymization example: If you dictated a quote such as "We installed waterproofing 12 m² for Mikko Mikkonen at Kurikantie 12", only "We installed [customer] [address] waterproofing 12 m²" is stored in training data. Personal names, company IDs, IBAN account numbers, phone numbers, emails, and street addresses are removed before use. Technical content (work phases, materials, hours, prices) is retained because it is the core of AI learning.

Reiska does not disclose original or anonymized data to third parties. Anonymized data is used solely to improve Reiska's own AI model and is retained for no more than 24 months.

6. Limitation of Liability

Reiska is a practical tool — it does not replace legal or tax advice. For example, home renovation tax deduction percentages are indicative (updated annually by the Tax Administration), and REYS-8/RYS-9 contract terms are suggestions whose applicability must be checked case-by-case.

CruzIT Oy's liability is limited to a maximum of 12 months' subscription fees to the extent permitted by Finnish law.

The user is responsible for backing up their own important documents and data. Reiska provides a function in the Settings view that allows the user to download all their data as a ZIP package (including quotes, invoices, journal entries, photos, and audit log). Downloading a backup is recommended especially before account deletion or subscription termination.

7. Data Retention and Deletion

Active subscription: Reiska retains all the user's quotes, invoices, journal entries, photos, additional work orders, and audit log on Reiska's systems (EU servers) for the duration of the subscription. The user has continuous access to the content both in the app and in the web version settings.

Subscription termination or account deletion: Upon subscription termination or user-requested account deletion, the user is granted a 30-day transition period to download their data as a ZIP package (available in the web version Settings → Data Export). After this, all user-specific data is permanently deleted from Reiska's production and backup systems.

Long-term active use data: During active subscriptions, Reiska may auto-archive or delete data older than 7 years after prior notice to the user (at least 90 days in advance by email). This applies particularly to large image and audio files that consume storage space. The user can always download older data as a backup before deletion.

User's responsibility for accounting retention obligation: Under the Finnish Accounting Act (1336/1997, formerly 38/1973), quote documents, invoices, and other vouchers must be retained for at least 6 years from the end of the financial year. This retention obligation applies to the user (business), not the service provider. Reiska provides an annual ZIP export option for this purpose and reminds the user to make a backup. We recommend storing an annual copy in the business's external archive (e.g., NAS, USB drive, or own cloud service account).

Payment data retention: Reiska does not store payment card data in any form — all payment data processing takes place in Stripe Inc.'s systems according to PCI-DSS regulations.

8. Privacy

We process your personal data in accordance with our privacy policy. Read the full policy at the Privacy Policy page.

9. Changes

CruzIT Oy may change these Terms by notifying users by email at least 30 days before the changes take effect. By continuing to use the service after the notification, you accept the new terms.

10. Governing Law

These Terms are governed by Finnish law. Disputes shall primarily be resolved by negotiation. Disputes shall be heard by the Helsinki District Court.